Between the data center and the virtual CPE lies the Software Defined Access network, the business critical, indispensable connection between the device-enabled subscriber and the Internet of Everything. My top three might include the proliferation of extract-based products, consumption increases coming largely from increased intensity of use rather than increased prevalence, and industry lobbyists replacing do-gooders as the drivers of liberalization.
Leading companies such as Accenture, Bertelsmann, Perot, Freightquote, Serco, GLG, Sita, Service Source and Western Union have already located in Ireland adding to the country’s strong reputation worldwide as a centre of excellence for Business Services.
Keynote presentations will be delivered by Dr. Kimberly A. Johnson , Director for Substance Abuse Treatment at the Substance Abuse and Mental Health Services Administration, and Dr. Tony Rousmaniere , Clinical Psychologist and editor of Using Technology to Enhance Clinical Supervision.
What this really means is that my Mother, for example, who is receiving a package from me and needs to contact customer service for whatever reason but doesn’t have Amazon credentials, well, she’s completely screwed because she can barely make it to Step 1 and would give up before Step 2. No way in hell she’s making it through Step 4.
The benefits of adopting a BSM approach will vary for different organisations, but typically include: improved relationships with customers, suppliers and colleagues; service quality improvements; cost reductions through improved efficiency; and a reduction in service outages and the impact of outage.